Top Reasons Consumers Prefer Virtual Visits

  1. Convenience: offered better appointment times: 64%
  2. Convenience: saved time on day of appointment: 44%
  3. Convenience: shorter wait to get appointment: 37%
  4. Cost: saved money: 32%
  5. Personal: better connection with a doctor: 15%
  6. Technology: prefer using technology for health care visits: 14%
  7. Privacy: virtual visit would be more private/confidential in-person: 8%
Notes: Represents the responses from consumers who prefer virtual visits for their care.

Source: Deloitte Center for Health Solutions, 2024 Health Care Consumer Survey, October 2024 - https://www2.deloitte.com/us/en/insights/industry/health-care/virtual-health-co…

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